PLEASE READ FIRST: This is a webpage for students at the University of Pennsylvania whose online courses in the School of Arts & Sciences use ProctorU. THIS IS NOT A WEBPAGE MAINTAINED BY PROCTORU. 


If you are not a University of Pennsylvania student in an online course in the School of Arts and Sciences, please contact your school's helpdesk for assistance with ProctorU.


If you are a University of Pennsylvania student in an online course in the School of Arts and Sciences and need help with ProctorU, please do the following:


1. CONTACT PROCTORU SUPPORT


USE IF YOU ARE TRYING TO TAKE A TEST AND NEED IMMEDIATE HELP: 

  • Chat with ProctorU: Please login into your ProctorU account and use the Live Chat feature.
  • Call ProctorU: If you cannot log into your ProctorU account or would prefer to call for help, please call 1-855-772-8678 and press option 1. For UK Test Takers please call - +44 (800) 368 - 6295. For AUS Test Takers please call - +61 (1800) 957152 

USE IF YOU DO NOT NEED IMMEDIATE HELP AND CAN WAIT FOR A RESPONSE FROM PROCTORU SUPPORT:

  • Submit a ticket: Use the Submit a Request feature on the ProctorU website to place a ticket with ProctorU support. Response times will fall within 24-48 hours.


2. CONTACT YOUR INSTRUCTOR IF YOUR TEST IS DUE SOON


Please contact your instructor as soon as possible to let them know that you might not be able to submit the test on time due to technical issues and that you are working with ProctorU support on a resolution.