Helpdesk

Privacy & Security 7

• Backing Up: What Are the Best Solutions For You?
• Phishing Emails: What are they & What to do
• Fix an Unresponsive App
• Google Login Challenge - How, When, and Why
• Two-Step Verification: Start Here

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Connecting on Campus 6

• Policy on Acceptable Use of Electronic Resources
• On-Campus Wireless Network Overview
• Wireless access for Eduroam guests
• Troubleshooting Wi-fi (AirPennNet) Issues
• Campus Map

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General Support Questions 12

• General Support Questions
• Add Captions to Panopto Video
• Where Are My Canvas Sites from Old Terms?
• How to Play a Video in Zoom
• Web Login Service - Stale Request

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Covid-19 Support 20

• How to Connect to a Zoom Meeting
• SAS Online Course-Continuity Toolkits
• Faculty Toolkit: Resources and Strategies for Teaching Remotely
• Recording Screencasts for Remote-Teaching
• Remote Student-Group Presentations (Using Google Slides/Canvas Discussion)

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Introduction to Teaching Online 20

• Working with Online Students: Creating Community
• Working with Online Students: Digital Literacy
• Working with Online Students: First Impressions and Setting the Tone
• Working with Online Students: Articulating Clear Objectives & Explanations
• Working with Online Students: Clarity about Tech Considerations

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Course Development 4

• Course Presentation Slides
• Assessments in Online Teaching
• Multimedia
• Accessibility

Course Technology 19

• Panopto for Faculty & Staff
• VoiceThread for Faculty
• Canvas for Faculty
• Zoom for Faculty
• Brainfuse for Faculty

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Accounts, Access & Email 14

• Computing Services & Support for SAS Students
• Set Your Primary Address in Penn Directory
• Computing Student Resources
• Getting Started with SAS Student Email
• Useful Links & Contacts for Students

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Apps & Collaboration 3

• Office 365 University (Students)
• Working with PDF Files (Students)
• Dropbox

Canvas Guides 7

• Creating Your Canvas Profile
• Canvas for Students
• Canvas Avatars
• Canvas Notifications
• How-to Guide: Close a System-Wide Announcement in Canvas

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Tools in Canvas 25

• Academic Tutoring with Brainfuse
• Setting Up Your Piazza Account
• Turnitin for Students
• Zoom for Students
• Zoom Sessions- Joining by Phone

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VoiceThread for Students 9

• VoiceThread for Students
• Add Slide to a VoiceThread
• Comment on a VoiceThread Slide
• Delete a Slide from VoiceThread
• Microphone-Access Issue in VoiceThread via Canvas (Chrome)

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CLCH 160 Group Collaborations 3

• CLCH 160 Group Assignment 1: Instructions for Students
• CLCH 160 Group Assignment 2: Instructions for Students
• CLCH 160 Group Assignment 3: Instructions for Students

Remote Proctoring with ProctorU 3

• Proctor U for Students
• ProctorU Technical Support
• ProctorU Screen-Sharing for MacOS Catalina Users

Remote Courses Summer 2020 for Students 1

• Getting Started with Remote Learning