Helpdesk

Privacy & Security 6

• Backing Up: What Are the Best Solutions For You?
• Phishing Emails: What Are They & What to Do
• Fix an Unresponsive App
• Google Login Challenge - How, When, & Why
• Two-Step Verification - PennKey

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Connecting on Campus 5

• Policy on Acceptable Use of Electronic Resources at Penn
• On-Campus Wireless Network Overview
• Wireless Access with Eduroam
• Campus Map
• Travel & Parking

General Support Questions 19

• Workshops & Drop-in Sessions for LPS Instructors
• How-to Guide: Close a System-Wide Announcement in Canvas
• Zoom for SAS Faculty, Staff, and Students
• System Requirements
• Add Signatures, Labels, and Filters in Gmail

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LPS Online General Knowledge Base Archive 3

• Setup an out-of-office/vacation message in Gmail
• How to Connect to a Zoom Meeting
• Two-Step - More Help Needed

Course Technology for Faculty 34

• Canvas for Instructors & TA
• Canvas To Do List, Canvas Calendar, & Notification Preferences for Instructors & TAs
• Canvas Site Access after Term Ends for Faculty and TAs
• Undelete in Canvas
• How to Email Your Whole Class (Faculty & TAs)

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Course Policies & Practices for Faculty 7

• Multimedia
• Accessibility
• Lecture-Recording Tips for Faculty and TAs
• Online Learning Image Sourcing
• Submitting Final Grades for LPS Courses

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Accounts, Access, & Email for Students 7

• Set Your Primary Address in Penn Directory
• Useful Links & Contacts for Students
• Google@SAS FAQ for Students
• Where's My Canvas Site?
• Email Help for SAS Students

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Course Technology for Students 40

• Canvas for Students
• Canvas Quiz Requirements for Students
• How to Peer Review a Canvas Assignment
• How Do I Log into Canvas (Password Issues)
• Using Canvas Collaborations for Student Group Assignments (One Student Submits for the Group)

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