How Do I Log into Canvas (Password Issues)

Modified on Sat, 10 Dec 2022 at 11:01 AM

You use your PennKey username and password to log into Canvas.

Try logging into Canvas by following these steps:

1. Clear your browser's cache by following these instructions:

2. Close your browser window.

3. Open a new browser window.

4. Go to canvas.upenn.edu and log in with your PennKey username and password.

If you still cannot log in after trying these steps, please see if your PennKey username and password work when you use the "Test my PennKey and password" tool on this page:

Test My PennKey

If you are unable to authenticate through this tool, then you should proceed with resetting your password under the "Reset a Forgotten/Change a PennKey Password" because you are not entering the correct username/password. If you need to reset your password, you should be able to log into Canvas following steps 1-4 above once it is reset.

If you need help with changing your PennKey password, please contact PennKey Support

Pennkey Self-Service Password Reset (SSPR)

PennKey Self-Service Password Reset (SSPR) has recently been introduced at the University. This is a modern, secure, way to help quickly reset your password if it is forgotten. We strongly recommend signing up for this service now by following the instructions below.

To enroll you must register your preferred personal contact information –a (non-Penn) email address and cell phone number (both are required to use SSPR).
To Enroll in SSPR: https://accounts.pennkey.upenn.edu/pwm/private/updateprofile
Those who choose not to enroll in SSPR will continue to contact the PennKey Support office if they need to reset forgotten PennKey passwords. Please note that the PennKey Support office does not offer help on evenings or weekends, so you will be helped on the next business day if you request support.
Please Note: Use of password managers and other browser extensions may cause errors with PennKey Self-Service. If you encounter an error, try again with a different browser. If trying another browser does not work, please contact PennKey Support.
Not sure if you’re signed up for SSPR? Go to this page and follow the prompts: https://accounts.pennkey.upenn.edu/pwm/private/login If you cannot access, please contact the PennKey Support office