Resetting Your Pennkey Password

Modified on Fri, May 10 at 5:05 PM

Your PennKey password is used to log into Canvas and other online systems at the University of Pennsylvania.

You can reset your PennKey password online.

If you have any issues, please contact the PennKey Support Office.

Pennkey Self-Service Password Reset (SSPR)

PennKey Self-Service Password Reset (SSPR) has been introduced at the University. This is a modern, secure, way to help quickly reset your password if it is forgotten. We strongly recommend signing up for this service now by following the instructions below.

To enroll you must register your preferred personal contact information –a (non-Penn) email address and cell phone number (both are required to use SSPR).
To Enroll in SSPR: https://accounts.pennkey.upenn.edu/pwm/private/updateprofile
Those who choose not to enroll in SSPR will continue to contact the PennKey Support office if they need to reset forgotten PennKey passwords. Please note that the PennKey Support office does not offer help on evenings or weekends, so you will be helped on the next business day if you request support.

Please Note: Use of password managers and other browser extensions may cause errors with PennKey Self-Service. If you encounter an error, try again with a different browser. If trying another browser does not work, please contact PennKey Support.

Not sure if you’re signed up for SSPR? Go to this page and follow the prompts: https://accounts.pennkey.upenn.edu/pwm/private/login

If you cannot access, please contact the PennKey Support office