Self-Service Password Reset for PennKey

PennKey Self-Service Password Reset (SSPR) has been introduced at the University. This is a modern, secure way to help quickly reset your password if it is forgotten. We strongly recommend signing up for this service now by following the instructions below. 

To Enroll in SSPR: https://accounts.pennkey.upenn.edu/pwm/private/updateprofile  

You will need to know your current PennKey password to enroll. If you do not, please contact PennKey Support.

To enroll, you must register your preferred personal contact information – a (non-Penn) email address and cell phone number (both are required to use SSPR).  

Those who choose not to enroll in SSPR will continue to contact the PennKey Support office if they need to reset forgotten PennKey passwords. Please note that the PennKey Support office does not offer help on evenings or weekends, so you will be helped on the next business day if you request support on an evening or weekend. 

 
Please Note: Use of password managers and other browser extensions may cause errors with PennKey Self-Service Password Reset. If you encounter an error, try again with a different browser. If trying another browser does not work, please contact PennKey Support. 
 

Not sure if you’re signed up for SSPR? Go to the following SSPR page and follow the prompts: https://accounts.pennkey.upenn.edu/pwm/private/login  

If you cannot access the page, please contact the PennKey Support office