Self-Service Password Reset for PennKey

Modified on Mon, Apr 28 at 4:04 PM

PennKey Self-Service Password Reset (SSPR) is a modern, secure way to help quickly reset your password if it is forgotten. We strongly recommend signing up for this service now by following the instructions below.

To Enroll in SSPR: https://accounts.pennkey.upenn.edu/pwm/private/updateprofile

You will need to know your current PennKey password to enroll.

If you do not, please contact PennKey Live Support.

To enroll, you must register your preferred personal contact information – a (non-Penn) email address and cell phone number (both are required to use SSPR).

Those who choose not to enroll in SSPR will continue to contact the PennKey Live Support office if they need to reset forgotten PennKey passwords.

Pennkey Live Support Hours

Hours: Monday- Friday 8:00 AM- 4:00 PM ET
Technical requirements: Internet connection with a browser, a device with a camera, and identity documentation such as a PennCard, driver's license, passport, etc.
Process: Select "Contact Us" on the PennKey Live Support website – users will be placed in a Zoom video call waiting room until a PennKey Support agent is available. Users will verify their identity by showing their ID on camera, and the PennKey Support team will provide immediate help upon confirmation.

Please Note: Use of password managers and other browser extensions may cause errors with PennKey Self-Service Password Reset. If you happen to encounter an error, please try again with a different browser. If trying another browser does not work, please contact PennKey Live Support.

Not sure if you’re signed up for SSPR? Go to the following SSPR page and follow the prompts: https://accounts.pennkey.upenn.edu/pwm/private/login