General Support Questions

General Support Questions
Hello {user's name},  Thank you for emailing Penn Arts & Sciences Online Learning Help. Please note: if you are a student who is not able to log...
Wed, Oct 7, 2020 at 12:44 PM
Add Captions to Panopto Video
Overview Videos added to Panopto after the course development phase can be captioned using Panopto's ASR (automatic speech recognition) captioning fe...
Thu, Mar 18, 2021 at 4:20 PM
Where Are My Canvas Sites from Old Terms?
After a term ends, Canvas sites for that term go into "Past Enrollments." These sites are not visible on one's Canvas Dashboard, but they can...
Mon, Feb 10, 2020 at 12:21 PM
How to Play a Video in Zoom
PLEASE READ FIRST: This information is only for Zoom users at the University of Pennsylvania. If you are not affiliated with UPenn and need help with Zoom, ...
Fri, Apr 30, 2021 at 2:33 PM
Web Login Service - Stale Request
The "Web Login Service - Stale Request" message indicates an issue with playing Panopto video in the Safari web browser.  Can you please try e...
Thu, May 28, 2020 at 2:37 PM
"Your connection is not private" solution
1. Enable cross-site tracking in your browser of choice: Chrome Firefox  Safari 2. Clear your browser's cache: PC Mac  3. Restart your computer...
Mon, Jun 1, 2020 at 4:22 PM
Giving Students Extra Time with ProctorU
For Canvas, once the quiz is published, you can navigate to "Moderate Quiz", locate the student's name, and then click on the pencil on the r...
Mon, Jun 8, 2020 at 1:36 PM
Re-set Microsoft 365 Password
As of Monday, February 15, 2021, you can sync your passwords across PennKey and Microsoft Office apps (your copy of Word, Excel, etc.), allowing you to u...
Fri, Feb 12, 2021 at 3:06 PM
Zoom General Support Questions
Thank you for emailing Penn Arts & Sciences Online Learning Help. Can you please provide more information about this issue so we can investigate further...
Fri, Apr 30, 2021 at 11:55 AM
Zoom Interview Checklist
Please consult the Zoom Interview Checklist for instructions and suggestions on how to use Zoom for interviews. 
Tue, Jul 14, 2020 at 11:04 AM