General Support Questions

Workshops & Drop-in Sessions for LPS Instructors
These workshop and drop-in sessions are intended for Penn instructors and their TAs, primarily within the College of Liberal and Professional Studies (LPS) ...
Thu, May 19, 2022 at 1:50 PM
How-to Guide: Close a System-Wide Announcement in Canvas
         How to Close a System-Wide Announcement in Canvas                  What’s a “system-wide announcement”? Have you ever logged into Canvas and s...
Mon, May 13, 2019 at 4:07 PM
Zoom for SAS Faculty, Staff, and Students
Zoom accounts are available to all SAS faculty, lecturers, full-time staff and students. To sign up for a SAS Zoom account, please visit Zoom for SAS Fa...
Fri, Mar 4, 2022 at 6:09 PM
System Requirements
Faculty and students in online or hybrid courses at Penn are encouraged to review the suggested System Requirements for online and hybrid courses. This incl...
Fri, Mar 4, 2022 at 4:54 PM
Add Signatures, Labels, and Filters in Gmail
         Add Signatures, Labels, and Filters in Gmail (& Google@SAS email)                          This article will guide you through setup for yo...
Fri, May 3, 2019 at 10:04 AM
How to Mute a Microphone in Zoom
Please follow these instructions to mute your microphone in Zoom:    Attendee Controls in a Meeting If you are meeting host and want to mute all parti...
Fri, Mar 20, 2020 at 3:56 PM
Change Your Display Name in Gmail
Change Your Display Name in Gmail Before You Start  You might need one or more of the following before you can complete this task:  An active Google@SA...
Mon, Oct 12, 2020 at 5:27 PM
Zoom Sessions- Joining by Phone
It is possible to connect to a Zoom meeting by calling in via phone. While this is not the recommended method, since there is no video capability, it can be...
Fri, May 10, 2019 at 7:30 AM
Zoom - Saving the chat session and links
You can save chat sessions automatically or manually when you are in a meeting via Zoom. Please see Zoom's How to save the chat In Zoom article for...
Tue, Mar 8, 2022 at 10:02 AM
Whitelist Addresses or Domains in Gmail
Whitelist Addresses or Domains in Gmail This article provides basic information as to what a SPAM folder is and how you can mark addresses and domains a...
Fri, May 3, 2019 at 10:04 AM