Images, Video, & Other Content Not Displaying/Slow (No Outage)

You can keep track of the operational status of systems at Penn by bookmarking this page: System Status.

Please follow these steps if images, video, or other content is not displaying properly:

1. Clear your cache and close your browser.

   •  For instructions on how to clear your cache, please consult the instructions for your brand of device:

     • PC

     • Mac 

2. Open a new browser window and re-attempt accessing the affected content.

3. Try a different browser such as Firefox or Google Chrome.

4. If the issue is not resolved after your first attempt, please try several more times. Please space these attempts out over the course of several minutes or longer if possible.

If the problem persists, please reach out to your instructor and online-learning-help@sas.upenn.edu.