General Support Questions

Zoom - Whiteboard Feature & Tablet as Whiteboard
   In Zoom, you can re-create using a whiteboard by using the built-in Zoom whiteboard feature. Instructions on how this feature works and how to acce...
Tue, Mar 8, 2022 at 10:16 AM
Images, Video, & Other Content Not Displaying/Slow (No Outage)
You can keep track of the operational status of systems at Penn by bookmarking this page: System Status. Please follow these steps if images, video, or ...
Wed, Mar 30, 2022 at 10:59 AM
Authentic Happiness Website Issue - General
Unfortunately, we do not manage the Authentic Happiness website. Please use this email address to ask for help:
Mon, Jun 7, 2021 at 7:59 PM
Where Are My Canvas Sites from Old Terms?
After a term ends, Canvas sites for that term go into "Past Enrollments." These sites are not visible on one's Canvas Dashboard, but they can...
Fri, Mar 4, 2022 at 5:57 PM
How to Play a Video in Zoom
PLEASE READ FIRST: This information is only for Zoom users at the University of Pennsylvania. If you are not affiliated with UPenn and need help with Zoom, ...
Fri, Mar 4, 2022 at 6:02 PM
Web Login Service - Stale Request
The "Web Login Service - Stale Request" message indicates an issue with playing Panopto video in the Safari web browser.  Can you please try e...
Thu, May 28, 2020 at 2:37 PM
"Your connection is not private" solution
1. Enable cross-site tracking in your browser of choice: Chrome Firefox  Safari 2. Clear your browser's cache: PC Mac  3. Restart your computer...
Wed, Mar 30, 2022 at 11:04 AM
Re-set Password (PennKey, Email, Canvas, etc.)
Your PennKey password is used to log into Canvas, Penn O365 (e.g., Outlook), and other online systems at the University of Pennsylvania.  You can reset ...
Fri, Mar 4, 2022 at 6:18 PM
Zoom Interview Checklist
Please consult the Zoom Interview Checklist for instructions and suggestions on how to use Zoom for interviews. 
Mon, Mar 7, 2022 at 4:43 PM