Open Canvas Video-Playback Issues

TABLE OF CONTENTS

• Video Playback Issues 
• Solution 1: Open the Video in the Panopto Player
• Additional Solutions for Viewing a Video

Video Playback Issues 

Open Canvas has a known issue affecting video content added from Panopto. Sometimes, videos will stop and start randomly. Other times, videos stop altogether. Fortunately, there are a few simple fixes.  

Solution 1: Open the Video in the Panopto Player

Navigate to the video that you would like to view in your course site. At the bottom right-hand corner, you will see an arrow. Once you click on that arrow, it will open up the Panopto player in a new tab. 

Additional Solutions for Viewing a Video

Please try these solutions in the following order:  

The playback issue tends to happen in Chrome, so if you are using Chrome, please try playing the video in Firefox. If you need to update or install Firefox, please use these instructions: PC or Mac 

If you need to use Chrome, or if the issue is happening in Firefox, please try clearing your cache, closing your browser, opening a new browser, accessing the course site, and playing the video. 

Clear your browser's cache by following these instructions: PC or Mac   

• Important: Google Chrome now allows you to change how far you clear your cache; from an hour, to a day, to a week, or for all time. We recommend completely clearing your cache for all time. Please note this will sign you out of saved sites so it's important to know your passwords before clearing your cache.

If the issue persists after you clear your cache, please test your internet speed to make sure it is fast enough to support video playback: Test Your Internet Speed 

If your internet speed is below 1 Mbs, please try playing the video from another location with an internet speed of at least 1 Mbs.